Electricity complaint helplines and portals
Pakistani electricity consumers can escalate a billing, metering, or outage problem in four steps: first, the local DISCO complaint cell; then the Citizen Portal (PMDU) for a tracked grievance; then WAPDA for generation issues; and finally NEPRA as the regulator of last resort. Every DISCO page below lists helplines, WhatsApp numbers, email, and the official web portal.
Universal emergency number
Every DISCO answers 118 for electricity emergencies (outages, sparking wires, fallen poles). Dial 118 from any mobile in Pakistan and your call is routed to the nearest DISCO control room.
Open your DISCO complaint page
- LESCO (Lahore Electric Supply Company) — complaint helpline042-111-000-118
- GEPCO (Gujranwala Electric Power Company) — complaint helpline055-9200851
- FESCO (Faisalabad Electric Supply Company) — complaint helpline041-9220184
- IESCO (Islamabad Electric Supply Company) — complaint helpline051-9252933
- MEPCO (Multan Electric Power Company) — complaint helpline0800-00-118
- PESCO (Peshawar Electric Supply Company) — complaint helpline091-9212400
- HAZECO (Hazara Electric Supply Company) — complaint helpline
- HESCO (Hyderabad Electric Supply Company) — complaint helpline022-9260139
- SEPCO (Sukkur Electric Power Company) — complaint helpline071-9310173
- QESCO (Quetta Electric Supply Company) — complaint helpline081-9202955
- TESCO (Tribal Electric Supply Company) — complaint helpline
National escalation channels
- Pakistan Citizen Portal (PMDU)Run by the Prime Minister's Delivery Unit, this portal takes grievances against any DISCO, WAPDA, or NEPRA in one place. File here and you get a reference ID to track, and the complaint is routed to whichever department actually owns it.
- WAPDA ComplaintsWAPDA is the parent authority behind dams and power generation, not billing. Go here only if your issue traces back to generation-level problems rather than your local distribution company.
- NEPRA Consumer ComplaintsNEPRA is the regulator, and it's your next stop once your DISCO has missed its deadline to resolve a complaint. It has the power to order relief, refunds, or penalties against the DISCO.
Always have your 14-digit reference number ready — find it on your duplicate bill. For billing disputes, review the tariff components first so you can point to the exact line you believe is incorrect.
Electricity complaint FAQs
What is the universal electricity emergency number in Pakistan?
118. Dial it from any mobile network and the call routes to the control room of whichever DISCO covers your area — use it for outages, sparking wires, or a downed pole.
How do I file an electricity complaint in Pakistan?
Your DISCO's own helpline is the first stop — 118 for anything urgent, or the number printed on your bill for routine issues. If that goes nowhere, move to the Citizen Portal (citizenportal.gov.pk), which gives you a tracked grievance reference. Billing disputes that still aren't resolved can go to WAPDA next, with NEPRA as the regulator of last resort.
What information do I need to file an electricity complaint?
Have ready: your 14-digit reference number (off your physical bill or the duplicate from this site), your CNIC, the meter's address, and a specific description of what's wrong. For a billing dispute, name the exact line item you're contesting — FPA, arrears, a meter reading — and have your last few bills' amounts on hand.
How do I file a complaint on the Citizen Portal (PMDU)?
Either the Pakistan Citizen Portal app or citizenportal.gov.pk works. Register with your CNIC, pick Electricity as the category, select your DISCO, and lay out the complaint. You'll get a tracking number back, and the DISCO is on the clock to respond within PMDU's published timeline.
My meter reading looks wrong — what should I do?
Check the reading printed on your bill against what's actually on the meter. If they don't match, call your DISCO's helpline (118, or the bill's own number) and ask for a re-reading, or visit the nearest customer service centre in person. No resolution there — escalate to the Citizen Portal. Any overpayment from a bad reading is usually corrected on a later bill rather than refunded directly.
Can I dispute an FPA (Fuel Price Adjustment) charge?
Not really at the DISCO level — FPA comes down from the national power pool under NEPRA's rules, so your local DISCO isn't the one setting it and can't waive it for you individually. If you think the figure itself is calculated wrong, that question goes to NEPRA at nepra.org.pk. In practice, most billing complaints trace back to a wrong meter reading rather than the FPA math being off.
What is NEPRA and how do I file a complaint with them?
NEPRA — the National Electric Power Regulatory Authority — is the federal regulator overseeing tariffs and service standards for every DISCO. It's the step after your DISCO, WAPDA, and the Citizen Portal have all failed to resolve things: file a formal petition at nepra.org.pk, and NEPRA can order the DISCO to fix the issue or penalize it for not complying.
How long does a DISCO have to resolve my complaint?
NEPRA's Consumer Service Manual sets the clock: 24 hours to acknowledge a billing complaint, 15–30 business days to resolve a routine one, and about 10 working days for a meter-testing complaint. Filing through the Citizen Portal adds a separate, official response deadline on top of that.